Return Shipments
Right of withdrawal
Detailed information regarding the right of withdrawal and the withdrawal form can be found here.
Delivery address for returns:
MaDsmile Dick Maximilian
and Bozanovic David GbR
Witteringstr. 2
45130, Essen
Germany
Return policy:
If you are not satisfied with a product or need a different size, you can return the product to the above delivery address within 14 days. Please fill out the enclosed return form and enclose it with the return parcel.
If you do receive a damaged product, we are sorry for the inconvenience and are always available to help you solve the problem. In addition to the return form, please send us an e-mail with a short description and pictures to customer@madsmile.de. In this case, we will of course cover the cost of the return and send you a new item free of shipping charges.
Please note that items that have already been worn or washed will not be accepted for exchange or return. Returned items must be sent back to us in their original condition and in our reusable zipper if possible.
Please do not send unfranked packages as they will not be accepted.
We are not covering the costs of returns.
