General
You can pay with PayPal, credit card, Sofortüberweisung, Apple Pay and Google Pay.
PayPal, Apple Pay and Google Pay are Express Checkout options. If you want to pay with another payment method, please fill in your shipping information in the checkout first, then you will be forwarded to the other payment methods.
On the respective product page, you will find a size chart on which you can orient yourself.
Generally, we recommend taking one size smaller for shirts and your normal size for hoodies.
Please check your spam mail, otherwise please send us an email with the name and shipping address you ordered with. We will take care of your request as soon as possible.
Shipping and returns
Germany: 3,99€
Austria: 5,99€
Within the EU: 7,99€
Outside the EU: 11,99€
Worldwide: 29,99€
Delivery time within Germany: 3-5 working days
Delivery time within the EU: 3-10 working days
Worldwide: within 30 days
Our return period is 14 days from the date of receipt of the goods. Please fill out the return form and send it back to us with the package.
Please remember that we can only accept unworn and original packed products.
We do not cover any costs for the returns.
You can return the desired items within the 14-day return period. Please fill out the return form enclosed in the package and enclose it with your return.
If you need a different size, we also ask you to return the desired item to us and we will send you the new size free of charge.
Please remember that we can only accept unworn products in their original packaging.
If you received a faulty or wrong product, we are very sorry. In this case, please send us an email to customer@madsmile.de with a short explanation and pictures. We will try to solve the problem as soon as possible.
Of course we will pay for both the return and the shipping costs.
